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Components of Interactive Voice Response TCP/IP network: The IVR connects to the IVR application server or contact center software over your standard business network. Another option is cloud-based IVR , which uses your network infrastructure to transport calls between your phone system and the cloud. Interactive voice response ( IVR ) is an automated telephone technology that enables callers to receive or provide information or make voice requests without speaking to a live agent. IVR full form is Interactive Voice Response service. Know more about IVR and its benefits for your business with a free 3-day demo of IVR service. The full form of IVR is Interactive Voice Response. Know how does it work, advantages, which application uses this system, ways to improve customer experience with IVR and get other useful information in the FAQ section.
